Remote Helpdesk Gold - Fact Sheet

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Our Gold Service Contract features everything that a professional business needs to support their IT infrastructure. 

The Helpdesk uses a variety of methods to solve your IT problems. From advanced remote control software, logging on remotely to servers, routers and computers, to giving instructions over the phone or emailing a detailed step-by-step procedure.

The Remote Helpdesk Contract comes with unlimited remote assistance. This, combined with ad-hoc on-site support (in just four working hours in an emergency), minimises downtime and helps your business run smoothly.

The Helpdesk is operational:
Monday – Friday, 9.00am - 5.00pm.

When on a Remote Helpdesk contract you can contact the Helpdesk via the dedicated phone number, 01277 523 050, or via email - helpdesk@in2go.co.uk  


The benefits of the Gold Service Contract are:
  • Unlimited support calls
  • Support via our remote control system, allowing us to take control of your computer in seconds and actually see your problem on our screen
  • Email support with step-by-step instructions if required
  • Direct phone contact with Consultants
  • Senior Consultant call-back within 1 working hour if problem cannot be solved by Helpdesk
  • On-site support within 4 hours for Level 1 support situation [separately chargeable]
  • Monthly report detailing support calls received and solutions provided
    Monthly Proactive Management report detailing potential server problems, spam, broadband speed, storage space
  • Quarterly IT Strategy meeting

Go To The Remote Helpdesk